Contact & Help

My order shows no progress for tracking.
Sometimes USPS or UPS may not scan a package when it is initially picked up. Your order may still be on its way even if the tracking information has not been updated.
If you have not received your package within 30 days of the shipping date, please contact us at orders@carnivorecrisps.com so we can investigate the issue further.

Can I cancel or make changes to my order?
We typically begin processing orders within 1 hour after they are placed. If you contact us within that first hour, we will do our best to make the requested changes, but we cannot guarantee that changes can be made.
Once an order has shipped, we are unable to make changes or cancel the order.

How long do I have to request a refund or return?
Please contact us within 14 days of delivery to request a return or refund. Requests submitted after this period may not be eligible for a return or refund.

What is the return address?
Please contact us at orders@carnivorecrisps.com before sending a return so we can provide any necessary instructions.

Our return address is:
Carnivore Crisps
3934 Silvestri Lane
Las Vegas, NV 89120

Subscription Management
We’re currently upgrading our subscription system from Recharge to Shopify Subscriptions to make managing your subscription easier.
All subscriptions will be transferred to Shopify by October 14, 2026.

How do I access my subscription?
If your subscription has already been transferred to Shopify:
You can access and manage your subscription here:
Manage My Subscription

Enter the email address associated with your subscription and follow the instructions to receive a verification code. No password is required.
Once you’re signed in, you can view and manage your subscription from your customer account.

If your subscription is still managed through Recharge:
You can use the one-time secure link below to access and manage your subscription:
Access My Recharge Subscription

How can I manage my subscription?
If your subscription has been transferred to Shopify, you can access it through your customer account to view your subscription, upcoming orders, and other subscription details. Shopify allows customers to manage options such as upcoming orders, payment information, shipping address, and subscription status.

If your subscription is still managed through Recharge, use the Access My Recharge Subscription link above to manage your subscription.

How do I skip my next subscription order?
For subscriptions managed through Shopify, customers can sign in to their customer account, open Subscriptions, select the subscription, and use the Skip option for the upcoming order.

For subscriptions still managed through Recharge, access your subscription using the secure Recharge link above.

How do I pause my subscription?
For subscriptions managed through Shopify, customers can sign in to their customer account and pause their subscription from the subscription management area. A paused subscription can be resumed later.

For subscriptions still managed through Recharge, access your subscription using the secure Recharge link above.

How do I cancel my subscription?
For subscriptions managed through Shopify, customers can sign in to their customer account, open Subscriptions, select their subscription, and choose Cancel Subscription.

For subscriptions still managed through Recharge, access your subscription using the secure Recharge link above.

How do I change my subscription delivery schedule?
For subscriptions managed through Shopify, customers can manage their subscription and delivery frequency through their customer account. Shopify Subscriptions supports recurring delivery schedules and allows subscription details to be managed through the customer account.

For subscriptions still managed through Recharge, access your subscription using the secure Recharge link above.

What happens after October 14, 2026?
By October 14, 2026, all subscriptions will be transferred from Recharge to Shopify Subscriptions.

After the migration is complete, all subscribers will manage their subscriptions through their Shopify customer account. You will no longer need to use Recharge to manage your subscription.

Do you sell your products in a physical store?
Our products are available for purchase directly from us online and through our Amazon listings.
We also have one physical location where our products are available on the shelf:
Carnivore Crisps
3934 Silvestri Lane
Las Vegas, NV 89120
You're always welcome to stop by and say hi!

My coupon code doesn't work.
Please review the coupon's restrictions before using it, as codes may apply only to specific products, subscribers, one-time purchases, or first-time customers, and some exclude subscription orders.
If your code should apply but isn't working, please contact orders@carnivorecrisps.com and we'll be happy to help.

Carnivore Crisps products are available directly from us through our website and through our Amazon listings.
We currently do not offer wholesale purchasing.

I have a question about my loan, making a payment, or managing my account.
For questions about your Shop Pay Installments account, payments, or financing, please visit the Shop Pay Installments Help Center provided by Shopify.
https://shoppay.affirm.com/help/s/

I have a question about Shop Pay or the Shop app.
For more information about Shop Pay or the Shop app, please visit the Shop Pay Help Center provided by Shopify.
https://help.shop.app/hc/en-us/categories/360006184691-Shop-Pay-Installments-