HAVE A QUESTION? WE’RE HERE TO HELP

FAQs

Order Status

  • My order shows no progress for tracking.
    Sometimes USPS or UPS may not scan a package when it is initially picked up. Your order may still be on its way even if the tracking information has not been updated.
    If you have not received your package within 30 days of the shipping date, please contact us at orders@carnivorecrisps.com so we can investigate the issue further.
  • Can I cancel or make changes to my order?
    We typically begin processing orders within 1 hour after they are placed. If you contact us within that first hour, we will do our best to make the requested changes, but we cannot guarantee that changes can be made.
    Once an order has shipped, we are unable to make changes or cancel the order.

Shipping, Returns & Refunds

  • How long do I have to request a refund or return?
    Please contact us within 14 days of delivery to request a return or refund. Requests submitted after this period may not be eligible for a return or refund.
  • What is the return address?
    Please contact us at orders@carnivorecrisps.com before sending a return so we can provide any necessary instructions.

    Our return address is:
    Carnivore Crisps
    3934 Silvestri Lane
    Las Vegas, NV 89120

Subscriptions

  • It says “Invalid account” or “No account found.”
    Purchasing a subscription order does not create an account for you. You must register via https://carnivorecrisps.com/account/register to create an account. We don’t have the password for your account.
    We can only send you a link to reset your password. If the account doesn’t work and want to manage your subscription, please use the one-time secure link: https://carnivorecrisps.com/tools/recurring/get-subscription-access
  • How can I manage my subscription?
    You can manage your subscription in either of these ways:

    1. Register for a customer account and log in to access your subscription management panel.
    2. Use our one-time secure access link:
    https://carnivorecrisps.com/tools/recurring/get-subscription-access
  • How can I change the ship date of my subscription?

    After accessing your subscription, go to:

    Delivery Schedule → Edit → Next Charge Date

    Select the new date you would like for your next charge and shipment.

    If you would rather skip that month's shipment without changing your regular schedule, go to:

    Delivery Schedule → Skip
  • How can I cancel my subscription?

    After accessing your subscription, go to:

    Subscriptions → Edit → Cancel Subscription

    Follow the prompts to confirm the cancellation.
  • My next shipment date is not showing. What should I do?

    After accessing your subscription, go to:

    Subscriptions → Edit → Next Charge Date

    Select the date you would like for your next charge.

    If the issue continues after setting the next charge date, go to:

    Subscriptions → Edit → Product → Swap Product

    Select your product, then set the Next Charge Date again.

Shopping Information

  • Do you sell your products in a physical store?
    Our products are available for purchase directly from us online and through our Amazon listings. We currently do not offer wholesale purchasing.
    We also have one physical location where our products are available on the shelf:

    Carnivore Crisps
    3934 Silvestri Lane
    Las Vegas, NV 89120

    You're always welcome to stop by and say hi!
  • My coupon code doesn't work.
    Please review the coupon's restrictions before using it, as codes may apply only to specific products, subscribers, one-time purchases, or first-time customers, and some exclude subscription orders.

    If your code should apply but isn't working, please contact orders@carnivorecrisps.com and we'll be happy to help.

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Family-Owned Business

We’re a small, family-owned company, and every purchase you make supports our dedicated team and helps our community thrive.