Shipping policy

We know how frustrating it can be when you’re waiting for your order and it doesn’t arrive when expected. While we cannot control a package once it has been handed over to the shipping carrier, we’re happy to help you understand what to do if your package is delayed, missing, or cannot be located.

My Tracking Says “Delivered,” but I Don’t Have My Package
Occasionally, a carrier may mark a package as Delivered before it actually arrives. In some cases, the package may arrive later that day or within the following 48 hours.
If your tracking shows that your package was delivered but you have not received it, we recommend:
- Allowing up to 48 hours for the package to arrive.
- Checking around your delivery area, including your front door, side or back entrance, mailbox, or other designated delivery areas.
- Checking with household members or neighbors who may have received the package on your behalf.
If you still have not received your package after 48 hours, please contact us at orders@carnivorecrisps.com and provide your order number and tracking information. Our team will help you determine the appropriate next steps.

My Package Is Delayed or Missing
If your package is delayed or the tracking information has not been updated, please check the latest tracking information first, as carrier delays can occasionally occur during transit.
If the package remains delayed or appears to be lost, please contact us at orders@carnivorecrisps.com with your order number and tracking information. We will review the shipment and help determine the appropriate next steps based on the carrier and the status of your package.

USPS Shipments
For USPS shipments, USPS manages the package once it has been shipped and is best equipped to provide the most current information about its location and delivery status.
If your package remains missing, you may contact USPS directly or submit a request through their online support system:
Contact USPS: https://usps.force.com/emailus/s/.
If you contact USPS, please keep any information or case number they provide. If you still need assistance afterward, you can contact our Customer Service team and provide your order number and the information provided by USPS.

UPS Shipments
For UPS shipments that are lost or cannot be located, please contact us at orders@carnivorecrisps.com and provide your order number, tracking information, and as much detail as possible.
Because UPS requires the sender to submit a claim for certain lost-package situations, our team will submit the claim on your behalf when applicable.
Please allow time for the carrier to investigate the shipment and provide a resolution. We will keep you updated as information becomes available.

Please Make Sure Your Shipping Address Is Correct
Please carefully review your shipping address before completing your order. Once an order has shipped, we may not be able to make changes to the delivery address.
If you believe your package was delivered to an incorrect address, please contact us as soon as possible with your order number and tracking information so we can review the shipment and determine the appropriate next steps.
We appreciate your patience and understanding. If your package isn’t where it should be, please reach out we’re happy to help you figure out what happened and what to do next.