Refund policy

All Sales are final, no return or refund are accepted if the error was not from JoJo's Jerky inc. In the cases where the error was from JoJo's Jerky inc DBA "Carnivore Crisps", You will be completely refunded for shipping costs and product cost.

If we shipped you the incorrect product you can return it unopened, not tampered within 7 days for a full refund. Please allow 7 additional days for refund of the product cost.  Buyer will be responsible for return shipment cost.

All refund/ return claims must be submitted within 14 days of after delivery day. All returns must be shipped within 14 days of receiving the product(s). We will not offer any refunds or credits on anything over 14 days.

If the item was damaged during shipping, it is the receiving parties obligation to submit a contact from with photos and someone will submit a claim with the postal service. 

Please allow 48 hours of your submittal to be notified of the findings.

Note, in general, the buyer will be responsible for return shipment cost if they are looking to return an item. The only exception to this rule is if it is a QC issue or because of receiving the wrong item. 

 

I don’t like the flavor, can I ask for a refund/ replacement:

This is a CLEAN CARNIVORE product. If you do not like the flavor we cannot offer anything else at this time.


My crisps is too soft, not crispy at all:

Due to the high temperature during transporting & delivery (especially in the summer months), your crisps might be soft and not crispy. You can air fry or oven bake at the lowest setting for 5-15 min to make it crisps again


My crisps is too thick or too fat:

Due to being 100% sustainable, we use all parts of the cow and parts like the brisket, ribeye, and sirloin do contain a high amount of nutritious fat. Please beware of this as we will not issue a refund or replacement for crisps that are fatty or too thick.


There is a weird taste of my crisps:

If there is an "off taste", we ask that you send the product back to us in original packaging for use to inspect. If it is found that there is an issue on our end we will give a full refund and refund the return shipping costs to you. NOTICE, chicken skins have a completely different smell and taste than regular chicken breasts. They are light and crispy but also fatty for the flavor. If you have not made or tried air fried chicken skins please be aware of this as we will not refund your purchase if you do not like the taste. If it is a quality issue we will, of course, refund the product after inspection.

Please ship the package back to us for inspection and we will reach out to you for a solution after we receive your returned package.


Missing crisps or wrong order shipped:

Please take a photo with a clear date code and a picture of the invoice with the signed name on it and email it to orders@carnivorecrisps.com. We will contact you for a refund or a replacement.