Refund policy

Refund & Return Policy

We want you to be happy with your Carnivore Crisps order. If something isn’t right, please contact us within 14 days of your delivery date so our team can review your request and help find the best solution.

Returns & Refunds
Return and refund requests must be submitted within 14 days of delivery. Requests received after this period are not eligible for a refund, replacement, or store credit.
If you would like to return an item for a reason unrelated to a product quality concern or an error on our part, the product must be unopened, unused, and in its original condition. The customer is responsible for return shipping costs in these cases.Once an approved return is received and inspected, the eligible product cost will be refunded to the original payment method. Please allow up to 7 business days for your refund to be processed.
If a return is required due to a product quality issue or an error made by our team, such as receiving the wrong product, Carnivore Crisps will cover the applicable return shipping costs.

Fulfillment Errors
We understand that mistakes can occasionally happen when an order is being packed. If you receive the wrong product, a missing product, an incorrect quantity, or another fulfillment error, please contact us within 14 days of delivery.
To help us resolve the issue as quickly as possible, please provide:

- Your order number
- A photo of the products you received
- A clear photo of the product's date/lot code
- A photo of the packing slip or invoice
Once we review the information, we will determine the appropriate resolution, which may include a replacement or refund.
If the error was made by Carnivore Crisps, we will cover the applicable return shipping costs.
Need help with your order? Contact & Help

Damaged During Shipping
If your order arrives damaged, please contact us as soon as possible and within 14 days of delivery.
Please provide photos of:
- The damaged product
- The shipping box and packaging
- Any visible damage to the package
Our team will review the information and, when applicable, submit a claim with the shipping carrier. Please allow up to 48 hours for our team to review your submission and provide an update.
Please do not discard the damaged product or packaging until we have completed our review, as the carrier may require them for the claim.

Product Quality Concerns
We take product quality seriously. If you believe your product has a quality concern, please contact us within 14 days of delivery.
Examples may include an unusual or unexpected taste, appearance, odor, or other concern that you believe may indicate a product quality issue.
To help our team evaluate the concern, please provide:
- Your order number
- A description of the concern
- Photos of the product and packaging
- The product's expiration date, date code, or lot code
In some cases, we may ask you to return the product in its original packaging so our team can inspect it.
If our inspection determines that the product has a quality issue attributable to Carnivore Crisps, we will work with you on an appropriate resolution, which may include a refund or replacement. When applicable, we will also cover the return shipping cost.

Product Characteristics & Flavor Preferences
Our products are made from real meat with no fillers or unnecessary additives, so natural variations in texture, thickness, fat content, and flavor can occur between cuts and batches.

I don't like the flavor. Can I get a refund or replacement?
We understand that everyone's taste preferences are different. However, personal flavor preference is not considered a product defect, so we are unable to offer a refund or replacement simply because you do not enjoy the flavor.

My crisps are soft and not crispy. What should I do?
Temperature and humidity during transportation can affect the texture of our crisps, particularly during warmer months.
If your crisps arrive softer than expected, you can restore their crisp texture by heating them in an air fryer or oven at the lowest setting for approximately 5–15 minutes. Keep a close eye on them while heating.
If you believe the product has a quality concern beyond normal texture changes caused by transportation, please contact us so our team can review it.

My crisps are thicker or fattier than expected.
Our products are made from real cuts of meat, and natural variations in thickness and fat content are expected. Cuts such as brisket and ribeye naturally contain more fat, which contributes to their flavor and texture.
Natural variations in thickness or fat content are not considered product defects and are not eligible for a refund or replacement.

My Chicken Skins taste or smell different.
Chicken skins have a naturally different flavor, aroma, and texture compared with chicken breast and other lean meat products. They are naturally crispy and higher in fat, which contributes to their distinctive taste.
A preference for a different flavor or texture is not considered a product quality issue. However, if you believe your chicken skins have an unusual quality concern beyond their normal characteristics, please contact us so our team can review it.

How to Submit a Request
For any return, refund, fulfillment error, shipping damage, or product quality concern, please contact us at orders@carnivorecrisps.com within 14 days of delivery or use our Contact & Help form.
Providing your order number, photos, and product date/lot code will help our team review your request and resolve it as quickly as possible.
We appreciate your understanding and the opportunity to make things right when something goes wrong with your order.